Terms of service

Terms & Conditions

Welcome to True Lock. By accessing our website and purchasing our products, you agree to the following terms and conditions.

Products

True Lock sells smart locks and related security products. We aim to ensure all product descriptions, images, and information are accurate, although slight variations may occur.

Pricing

All prices displayed on the website are in South African Rand (ZAR) and are subject to change without notice.

Payments

We accept secure online payments through trusted payment providers. Orders will only be confirmed once payment has been successfully received.

Shipping & Delivery

Orders are processed within 1–3 business days. Estimated delivery time is between 8–15 business days depending on the delivery location and courier operations.

Returns & Refunds

Customers may request a return within 7 days of receiving the product, provided the item is unused and returned in its original packaging. Refunds are processed once returned items have been inspected and approved.

Warranty

Where applicable, products may include a limited warranty against manufacturing defects. The warranty does not cover misuse, accidental damage, improper installation, or unauthorized modifications.

Limitation of Liability

True Lock shall not be held responsible for indirect losses, delays, or damages arising from the use of our website, products, or courier services.

Privacy

Customer information is handled securely and will not be shared with third parties except where necessary to process payments, deliveries, or comply with legal obligations.

Changes to Terms

True Lock reserves the right to update or modify these terms and conditions at any time without prior notice.

Contact

For any questions or support, customers may contact us through our official website contact page or support email.