Shipping policy

Delivery Policy

Processing Time

Orders are usually processed within 1–3 business days after payment confirmation.

Shipping Time

Estimated delivery time is between 8–15 business days depending on the customer’s location and courier operations.

Courier Services

We use trusted courier partners to ensure reliable and secure delivery. Such as The Courier guy, Pudo, postnet and Aramex

Tracking

Customers will receive tracking information once the order has been dispatched.

Delivery Delays

Delivery times are estimates and may occasionally be affected by courier delays, customs clearance, weather conditions, or high order volumes.

Incorrect Address

Customers are responsible for providing accurate delivery details. True Lock will not be responsible for delays or lost parcels caused by incorrect information provided at checkout.